Delivery incompetence / program failure
I just bought 2 headphones during the points events.
It was delivered today, picture of the package and all in a email.
Then later got emails saying they couldn't deliver it !!??
Got home no package.
Got on the net and phone, waited 30 min. Finally talked/typing to someone.
I was explained that the delivery brings back the package if it can't deliver to the person.
They offered to reexpedite the parcel.
I told them it's going to be the same shituation because i work ! And asked if there was other options like pick up in store ... no.
So I'm going to be reimbursed.
All good.
Still frustrated at the voluntary inadequacy of the system.
The interesting things to buy : only available online.
Buy online : delivery service and option are limitating and infuriating.
I really loved the program years ago.
Since the fusion with maxi, it's going downhill.
Many little mistakes, and mishaps in the point program and its accumulating.
Maybe it's just a bad day ridiculous problem, but it's frustrating.