I tried to top up funds on Prolific today. Normally, the platform sends me a verification text code through my bank before processing the payment. However, today the payment went through directly without any verification, and I was charged twice at the exact same time.
One of the charges matches the amount I intentionally requested, but the second charge was completely unauthorized — I did not request or approve it in any way. Even more confusing, this unauthorized top-up was not added to my Prolific account balance.
I am extremely concerned and confused about what happened. I have been a loyal Prolific customer for over 6 years and have spent thousands of dollars on the platform, so I would really appreciate proper assistance and clarification regarding this issue.