Fosse Help: Refunds for tax codes
I had a guest with a room prepaid via Expedia VCC. I forgot to add the tax code to their reservation and their own card was charged 40 dollars in taxes. I’ve fixed this before by adding posts to the folio for negative amounts in the T1 and T2 charge codes for the correct tax amount. This time though it’s creating an unbalanced folio and preventing checkout.
I did check him out before he told me about the charge, so I had to reverse the check out and I’m wondering if that is what’s causing the confusion? Because I’ve added the tax code, when I try to check him out now even without the posts, it says there’s a tax code discrepancy. Not sure what I’ve done wrong.
I’d also like to be sure I’m refunding the right card. I believe both the VCC and his card are AMEX so I couldn’t easily tell.