u/Glittering_Yard965

Hey

My new airpods 4 ANC are not updating to new version, I've tried to follow Apple's instructions but not sure about the step that says that I should close the airpod case because when I do that they disconnect. So I've tried to keep to lid open instead and have both the airpods and iphone on charge and connected to Bluetooth and Wifi but nothing happens. Does the lid need to be closed? What do I do then when they disconnect as soon as I close the lid?

The reason I wanna update is because I don't feel like ANC is working correctly.