Head of Curriculum says I volunteered for shifts I was given to work on at Uni and now she says I won’t get paid
For context I work part-time at university in England where I managed and helped out at events or exams. I had an interview last year (start of uni) and was promised a RTW check and staff ID within 2 weeks after giving a successful interview.
After a few weeks of my interview, i asked the seniors and manager when I’d get my staff ID and RTW. They told me it was being processed and I’d get it soon and to not worry.
I then received some emails about shifts I could take. I asked if I could take those shifts, no one warned me no one stopped me and those in senior positions assured me it was okay and I’d get paid for it (backpay) but at that point I still hadn’t received RTW or staff Id. I also attended a mandatory staff meeting with people who were official and unofficial staff. So essentially i was already being treated as an employee.
My RTW meeting wasn’t arranged until 3 months into this year. I gave my documents (british passport NIN etc) and was told i’d hear back from them a few weeks later.
Long story short i never heard back from them. Other students who did interviews after me who are in the same year and course as me received their RTW and staff ID except me.
The head of curriculum had a meeting with me telling me there was nothing she could do and I shouldn’t have taken the shifts but doesn’t understand that I was lead to believe it was okay to do so.
I understand it was stupid of me to accept the shifts now but I feel like I can’t be blamed for such a high portion. Head of curriculum says it’s 50% my fault and 50% their fault and i basically just “volunteered” for those shifts.
I have explicit texts stating that once i’d have my staff ID and RTW i can log them into the timesheet on Teams and get paid. And that it was okay for me to take on the shifts, that HR was processing it, that they’re “chasing them up on it.”
Not sure where to go from here. Is there anything that can be done so i get paid for the hours that i am owed?? It took months for them to send me a RTW meeting (to scan my documents) but then nothing following that. No staff Id, no apology, no form of communication regarding this on their end, nothing.