u/GluedTip

I bought a Keychron keyboard from mighty ape (I shouldn’t of but it was the cheapest at the time) was loving it but it just suddenly stopped working so I filed a warranty return with mighty ape since I figured it could be repaired and it would be covered since I’ve only had it for 6 months. This was the biggest headache I’ve had with a retailer, I’ve even filed warranties with amazon an INTERNATIONAL company that got resolved in less than 2 weeks. Mighty ape never responded to my return request, live chat would say we will look into it and get back soon but never respond or just end my chat before I could say anything, I actually had to get Keychron NZ to reach out to them to get them to respond to me. I had to message them every day to get someone to send me the shipping label and when I did get it shipped it sat in the warehouse for a week before I messaged them to see if they received it. 2 days later they say the supplier has informed them that a “crack” was present under the keyboard which wasn’t there when it was shipped so they claimed that it was technically physical damage and they weren’t going to honour my warranty even though I pointed out the crack wasn’t there when it stopped working and it doesn’t prove that that was the cause of the issue and even though I have emails from Keychron saying I fit the description of a clear warranty. Looking this up I see other people have had issues with this loose term of “physical damage”. You could have a loose hair in the keycap and it would still be physical damage. Surely this has to break some law or something like wtf