BitMart USDC deposit stuck – TXID successful, 25/25 confirmations, still not completed
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Hi everyone,
I sent USDC via the Solana network to my BitMart deposit address a few days ago.
The TXID is successful on Solscan, so the blockchain transaction itself was completed correctly.
The deposit also appears in my BitMart transaction history. It shows 25/25 confirmations processed, but the deposit is still not marked as completed and the funds have not been credited to my account.
It has now been several days and nothing has changed.
I have already tried everything I can think of:
submitted a support ticket,
contacted BitMart by email,
contacted their legal/support addresses,
tried live chat multiple times.
Unfortunately, I have received no response, and I cannot even get connected to a support agent through live chat.
What concerns me even more is that BitMart is now shutting down its exchange operations.
Does anyone know how situations like this are supposed to be handled during the shutdown?
Since I made this transaction only a few days ago, is there still a realistic chance that BitMart will manually credit the deposit or return the funds to the sending wallet?
Has anyone experienced the same situation recently, especially a deposit that shows 25/25 confirmations but remains incomplete for several days?
Did BitMart eventually credit or return your funds, and is there any other way to escalate this or reach someone from BitMart?
Any advice or recent experience would be greatly appreciated.