u/Gr8lakesCoaster

I went to log in and had to do a lost password. When I got in it had me pick out a new nickname and there is a balance of 0. I had over 600 left still and its nowhere to be found. Its as if they created a new account for me and the old one is just gone. I tried the chat help and it keeps just disconnecting and ending the chat without helping me. This is incredibly frustrating. Anyone else dealt with this? What do I do to get my money back?