Six Flags removed my family’s items from lockers and is making us jump through hoops to get everything back
Hello everyone,
My stepkids, friend, and mom took a trip to Six Flags Magic Mountain last Saturday. They wanted to make the most of the day so rode the rides until the very end.
When they came back to the locker to get their stuff at 11:00 pm, it was completely emptied, apparently by park security. A staff member told them to go to guest services to retrieve their items. Guest services told them to wait for 15-20 minutes so they could retrieve items. They kept waiting until 12:30AM until finally the agent told them they couldn’t locate items and they should fill out a report.
It’s been 3 days since we file the report. We have made repeated phone calls and emails to inquire about the status. Our email responses have been nothing but automated notifications that they have the report. When we called and chatted online, we were always sent to voicemail when trying to contact Lost and Found, and when we finally reached people by searching different extensions, the responses were either “we will do everything to expedite it”, “your inquiry will be handled in the order it was received”, and “please give us 4 business days to get back to you”.
This is absolutely absurd. You would think that if they removed items from someone’s locker, they would mark them clearly and put them somewhere that someone can find them easily. But instead, their responses are all along the lines of “you need to give us time to locate the items” as if it were our fault for misplacing them when THEY TOOK THE ITEMS. So they make zero effort to separate these items from items lost throughout the park. I pressed their representative on the phone until she finally started crying so I realized I was getting nowhere and had to back off.
Six Flags staff, you need to show more courtesy and respect to your guests. If you handle their personal items, you should never, ever make guests jump through so many hoops to get their stuff back. This is a total disgrace.