u/GullibleAd7840

I wanted to check if you’ve encountered this before—we’re a bit puzzled since this is now the second time it has happened. Our bank confirmed that the full amount, including wire fees, was sent down to the last cent. However, UKG is advising that they received $15 less and are requiring us to cover the shortfall before they can remit the correct amount to the CRA.

Do you have any insight into why this shortage might be occurring? Also, what steps (if any) have you taken in the past to prevent this from happening going forward?