“There’s no excuse for having a bad day”
Just curious on opinions on the situation. Backstory: new grad ED RN for 1 year in a very busy trauma center. Have multiple daisy nominations/various staff members have told me they would want me to treat their families because of my patient mannerisms.
I had an interesting situation, I had a patient come into the ED with his family who I had apparently treated previously. Family told me that they were very unhappy to have me as their nurse because of the experience that they had with me previously being rude. They did not elaborate on anything.
I had no recollection of the situation or the patient before this. I apologized to them and let them know I genuinely try my best to make having to be in the ER as healing and positive as possible given the circumstances and I must have been having a very bad day.
The family told me that wasn’t a good enough excuse.
I genuinely do my best to positive and smile throughout my shift, but sometimes we are understaffed, have people die on us, and deal with horrible situations and have to immediately walk into another patient room. I obviously didn’t say any of that, and just let them know I hope their experience today is better and thanked them for sharing with me.
Somewhat of a vent/opinions on the situation.