u/Historical_Focus17

Dashers, I need to spread awareness because this is getting ridiculous.
My last 100 orders are showing a bunch of “late” orders, but I’m not actually arriving late. I’ve been going back and forth with the escalation team and the ratings team about this, and nobody seems to give me a clear answer.
From what I’m seeing, there are two major issues:
1. Some restaurants are marking the food as “ready” when it’s NOT ready.
So by the time I get there, the restaurant may have already hit “ready” 5–10 minutes earlier. DoorDash then thinks the food has been sitting there waiting on me, like I’m taking too long to pick it up.
Then once I finally get the order and hit “picked up,” the app gives me almost no time to get to the customer. So now I’m being marked late even though the delay came from the restaurant, not me.
2. A DoorDash manager told me their system shows me as on time, but my app is showing me as late.
So on their end, they’re seeing something different than what I’m seeing on my end. That means there may be a real system glitch affecting ratings.
This is hurting my ratings badly, and it’s not fair. Drivers should not be punished because a restaurant marks food “ready” before it’s actually ready, or because DoorDash’s system is showing different information on different ends.
DoorDash needs to investigate this seriously. Restaurants should not be allowed to hit “ready” unless the order is actually ready to be picked up. And if DoorDash can see on their end that I’m on time, then they need to fix my rating instead of letting the app keep damaging my account.
Has anyone else been dealing with this? Check your “Last 100 orders” and see if you’re getting hit with late marks that don’t make sense. This might be happening to a lot of us.

Just spreading awareness for other Dashers because a lot of drivers don’t know this.
Every time I get a customer who doesn’t tip, sends a bad low-pay offer, or has a history of wasting my time, I contact DoorDash Support through chat or phone and ask them to block that customer from being matched with me again.
This can be done whether you:
Accepted the order
Declined the order
Unassigned the order
Already delivered before and don’t want them again
I usually tell support something like:
“I don’t feel comfortable receiving orders from this customer anymore. Can you please block this customer from being matched with me in the future?”
Sometimes you may have to explain it clearly, and sometimes you may need another support agent, but drivers should at least know this option exists.
We’re out here spending gas, time, maintenance, and dealing with traffic. If customers can choose not to tip, drivers should also protect their time and block bad matches when needed.
Don’t harass anyone. Don’t post names, addresses, or personal info. Just protect yourself, your account, and your money.
Let’s spread awareness. Stop letting the app keep sending you the same trash orders from the same customers.