
Need HELP advice on cleaning tiles in a shower
I have a client who keeps sending me pictures of their dirty tile. They blame the tile and grout. In the image, the dirt is on the wall as well, so it is not the slope.
I told them it just needs to be cleaned regularly, since bacteria are growing off their skin cells and soap.
They counter that the tile needs to slope more.
The tile slope does not provide self-cleaning. You still have to clean your shower, regardless of the tile type.
Any advice on where I can point them to a resource that shows the dirty grout is due to either hard water + soap scum? I have tried links, but they won't take responsibility. They keep blaming the tile.
Is there an official cleaning expert association that can inspect and let them know what the issue is?
Any advice?