u/HitherAndYawn

[I don't like the way I worded that title - what wins have you had getting business leaders to pay attention to the UX needs of clients?]

Due to some reorg, I've got new business stakeholders who are a lot more accessible than my past ones were, but they are entirely focused on cleaning up backend service inefficiencies (rightly so) and generally dismissive of UX concerns.. (yet they also sound all the alarms when a purchase decider complains about things that actually make sense, but they don't like)

I've got some ideas, but I know the B2B brain-trust here has climbed this mountain many times.

What was a big win for you in terms of opening that door and in terms of getting them on board with your UX roadmap / strategy advances?

I mean, I get that we all do some kind of management of our own products, but I work at a company where knowledge is almost exclusively institutional, turnover is high and a lot of the people who have knowledge wont make time for us, or just wont talk in meetings.

Each and every piece of work requires excessive discovery both in terms of how the business works, what the business wants, how the software works, and what our roadblocks are. (not to mention what our clients want, but that's actually one I AM accountable for) We have no project managers or BAs, so myself, a UX researcher, software product managers, product owners, and business product owners all spend most of our time building lists of people to talk to, and then chasing them down and trying to make them answer questions. we're all managing different parts of timelines too.. which is tough when discovery is never ending.

Our organization refuses to name owners for any of these activities, so we're all bumping into each other all the time.

Curious if any of you all have thoughts on approaches for this that might make it a little more tolerable.