▲ 5 r/Chiropractic
HIPAA question: ins reps calling to ask if pt has been seen in our office
Over the years I’ve had several calls from insurance company reps asking if a patient has been seen in our office. Every time they aren’t our patients. All they do is give the patient name, and I look at our scheduling for their name. Never actually been a patient. Since there’s no other information given it doesn’t seem to be a HIPAA violation, but I feel some type of way about it.
Google search said since it relates to payments/scheduling it’s not a violation.
What do you do if/when this happens?
u/HocManus71 — 6 days ago