Regular house sitting client question about payment.
Hello!
I have a regular client who has four amazing rescues. I go once a year for a big two week stay, and they pay incredibly well. It's basically a holiday because the house is amazing, the dogs are amazing. There's also a spider infestation but that's besides the point. She is a wonderful woman with a lovely family. She also asks me to come and watch the dogs here and there as well.
She asks if I'm free for next week. I say absolutely. She tells me it's her mother's funeral. I know her mother has been sick for a while with dementia and she's gone through hell trying to care for her. One of the dogs sadly passed away recently too. It was her mum's dog. He was a big sweetheart. Anyway I tell her I want to help. It's only like three hours. I tell her I don't want her to pay and I'll be paid in golden retriever kisses. She is adamant about paying. I feel terrible because I really do want to help! And I don't really need the money that badly, and it's just a few hours. On arguably one of the worst days of her life. When my father passed away she kindly sent me flowers and a card. She's wonderful. I don't want to accept payment but she's saying she won't have it. I told her if she's adamant fine, I'll accept something stupid like £10.
What would you do in this situation? I feel awful for her and the family. And she has easily paid me over 5k total since I began sitting for her. I just wanna help! Is it wrong to not accept her offer of paying full? I know people say you're running a business not a charity. But I feel this is quite an exceptional case. Considering how kind she's been to me to entrust me with her house and the dogs. They have an outdoor bar full of alcohol and told me to take anything I wanted. I obviously didn't, but the offer was so sweet. Would you accept a full payment for this?