u/Horror_Spread6583

Got a pallet of boxes of meds from Blessings International. 6 or 7 brown boxes (look like Warehouse boxes) with only sharpie'd numbers on them and a FedEx QR code. They are investigating how it got to us, it has our address on it. Did anyone else get a shipment from them? Like seriously, why us? We didn't order this, what the hell 😭 the world just loves to torture my store specifically. We don't have the space for their crap! Like take it back while they are investigating!

Our remodel was almost a year and a half ago. Ever since, one computer won't scan IDs for PSE- it gives "the card was not properly read." Placed multiple tickets, all "resolved."

For other computers, on and off the dropoff scanners stop working. I've played with the Scanner Check app and fixed it once but often it will say no scanner detected. Super frustrating.

Also, half the time the signature pad for PSE stops working so it prompts us to scan the signature, then of course the dropoff scanners stop working. I've also placed tickets for this which get "resolved."

Then, half the time for TASCO the meds won't scan out. Or if it's an order for multiple meds, maybe a few get scanned then all of a sudden everything stops scanning. So tired of these issues!!! I will just manually print the STR and ring it out that way. If Walmart wants us to follow SOP they need to give us functioning equipment. Ticket after ticket "resolved" and our MHWD is nice but not helpful. And NOTHING from central fill scans if you scan the bottle manually. You have to scan the bag it came in.

I've tried restarting computers, sig-pads (with the minus and zero key or however you do it), unplugging and plugging back in. ? It's so frustrating especially on top of waiting 5 minutes to log in every time anymore. Do I resubmit new tickets for everything and ask MHWD to escalate everything? I've also sent a ticket for "slow pharmacy" because even our PSCM said our system is slower than everyone else. It will take 30 seconds just to pull up a patient profile ( for instance when you click the folder icon from resolution).

Has anyone else had this amount of issues and got things fixed, and if so, how??

For some reason my store is egregious with OTCs. Someone really opened up 10 boxes of 4% lidocaine patches to fill 60 and put them in ziplock baggies. Of course they went to 10 days and weren't picked up. I'm so sick of the mess of our OTC section, I clean it up every few months and tell everyone to watch it but they don't listen. Can I send these 4% lidocaine back through inmar and just take the loss to get them out of the pharmacy?

Also there are a few things that Mckesson won't take back. For some reason someone ordered 6 bottles of Mag64 thay have been sitting on our shelf for months as well as a generic Lactaid. Mckesson rejects it. Is there a way to just send it back as a non-saleable return just to take the loss and get it out of the pharmacy?

I've seen at at least one store where they have the shelf dividers and pushers to keep the PSE products organized. I hate at my home store how they all fall over, get out of line, etc. I tried ordering something on GNFR months ago and nothing ever came. The other store doesn't know how they got it- any ideas what parts I order? Considering stealing the pushers from the constipation section lol