How does your shift handle troublemakers?
Not just people who don't jive well with the shift. I'm talking about people who are actively disruptive to overall harmony among the shift. Those same individual or multiple individuals who just give the entire station a bad rep.
I work for a department where supervisors can't really force anyone to transfer and it allows some individuals to feel and behave as though they are untouchable.
The individuals in mind who are causing me to bring this question to you all are also boyfriend/girlfriend on the same shift. And they are the source of 90% of the problems for this particular shift. They are rude, disrespectful to their assigned supervisors, constantly complain about training/running calls, and have massive entitlement complexes. The boyfriend crashes out if he doesn't get his way when it comes to riding assignments and he imagines himself as the guy who runs the shift, even though he isn't even a senior guy, much less a supervisor.
I witnessed this individual get in the face of a senior officer (while on overtime, riding a heavy apparatus, mind you) because we were tasked with doing a 30 minute community outreach event that he didn't want to participate in. The dude is a train wreck everywhere he goes and his girlfriend (who has about 2 years on the job) is only slightly less of a douche bag than he is.
What measures can actually be taken to handle these types of individuals, aside from just relentlessly documenting these encounters and waiting for them to overstep? What personal experiences have you guys/gals had and how did you/your department handle it?