u/Hot-Pomegranate1473

Apologies for writing in English. I've been using ChatGPT to translate, but I'm not sure how accurate that ends up.

I'm trying to help my friends order records from ASP online using an electronic signature. After 3+ months of waiting we finally got the USB from the consulate here (we live in Germany).

None of us have experience with this technology and I can't figure out how to use the USB. I've been trying to run the MoldSign desktop app for hours but am stuck on a server error and feeling extremely disheartened.

Does anyone have experience with the electronic signature in USB form? Any idea how to get the app running? Is there a way to use the key without running the desktop program?

I'd be so grateful for any help.