u/Hot-Purchase-6761

i know it's been posted before but i genuinely don't know what to do. it gets stuck on the first cutscene with claire redfield. it's the steam version, i've tried verifying the files, putting it as an exception on firewall, reinstalling the entire game- nothing works. my AMD files are up to date. i played the full re2 demo and i had no issues. someone please tell me what to do!