Hi everyone, I really need some technical advice. I’m currently working as an Appointment Setter for an automotive client, and my job depends on using Broadvoice.
I recently invested in a brand-new ASUS Vivobook 14 with 16GB RAM, even borrowing money just to make sure I have a reliable setup for work. I’m on a 290 Mbps FiberBlaze connection in Dasmariñas, but I keep getting a "No Connection" or "No Internet" error whenever I try to use Broadvoice or transfer calls.
The weird part:
- It works sometimes on my desktop, but suddenly fails there too.
- It works perfectly fine on my mobile phone using the same Wi-Fi.
- My internet speed is stable at 200+ Mbps, and other websites load fine.
What I’ve tried so far:
- Syncing the Windows clock to Mountain Time (Work requirement).
- Contacting my ISP (FiberBlaze), they asked for my IP but haven't found a permanent fix yet.
- Uninstalling bloatware like McAfee.
- I'm currently waiting for a second ISP line to be installed this week.
I’m really stressed because I don't want to lose my job over this. Has anyone else experienced Broadvoice specifically failing on a Windows 11 laptop while working on mobile? Could it be a built-in firewall or a specific ASUS setting?
Any help would be appreciated! T__T