New Hire, Confused AF
I'm pretty overwhelmed with how many departments they've put me in in the ~20 hours or so of training I've done. Our little training group has been preparing to open a new location in June/July, so I understand the need for the all-hands-on-deck approach and for cross-training us, but is this really all "Store Basics"?? I've cashiered and back-stocked some stuff - easy; I've picked some standards (the un-timed online orders) and that was easy; they've taught us how to read POGs, how to read the back room, and all that stuff is easy - but the last couple of days a new trainer has been half-ass teaching us "audits" and "accuracy/capacity" stuff, and for my next week, I'm scheduled in GM even though I was hired as a Guest Advocate. They want us to do OPUs for these next couple of training days. I haven't actually picked anything time-sensitive, or even done much of my actual job, yet. I am scheduled one day as a GA next week, and then all next week and the week after I am in GM and Presentation. I am so very lost on how we print or when and why we print labels and how the process of auditing the sales floor works, and it seems that's going to be my whole job for the next couple of weeks. I barely just put together finally how the POGs work. I'm also wholly unprepared for picking time-sensitive stuff, I'm still not at all comfortable with how to scan items into the staging area or how the 3-tiers work, when to scan them and why, etc.
I'm curious if you are all as proficient in every single department as they make it seem like every Target TM is??? I'm feeling like an idiot because some stuff is just absolutely not clicking and I don't even know what questions to ask. I know how to find a product in the back and scan it out and stock it on the floor. I know how to take an item off of the floor and store it in the back. I know how to cashier on our POS systems ike 90% independently, and can find 1-for-1s on my own.
What I don't understand is HOW , or WHEN to "audit" the numbers? I think? For audits? I was told by my device to pull 8 juices. I found them very easily and brought them out to stock, but there was only room for 1. I understand that this is an inventory/audit issue and the TL said exactly that. I understand the concept of auditing - stuff is there that should be or stuff is there that shouldn't be, and it needs to be fixed. But how? I don't understand what I'm supposed to do about INFs? My trainer couldn't even get our RFID machine to work, will I always need that for an INF? I wasn't really told how that juice incident occured ur how to fix it, I just back-stocked the juice that I just pulled, annoying but whatever, was that correct? They are covering so much stuff it is crazy. We spent a half hour in the signage room going over different signs, but I'm standing there still lost on the auditing lesson. I'm completely lost in the GM role altogether I just don't understand it beyond the concept of it. Stock stuff. Make it nice. Make it neat. Make sure inventory is accurate. Help guests. Maintain the shelves/signs. It sounds easy but they phrase it all in a way that makes me feel like they're speaking Chinese. Presentation role, build the sets and POGs and maintain them, and... Audit them? Or is that GM?
Y'all they literally told me on the phone I would be rounding up carts, backup cashiering, and doing order drive-ups.
I understand that we are opening a new store but why am I doing most of my hours, nearly all of them, in GM and presentation and apparently fulfillment? We did 4 days of Store Basics training. I'm now on the 4 days of My Role training ... And I've done literally nothing at all related to my role I was hired for - except do one return, and check out like 10 guests on day one?
I have this whole entire role in the "dealing with the angry guests" side of things to still get into, and I'm already stumped in these roles that I didn't even know I was going to have to do. :/
If this is not a normal way to train people, then I would feel much better.... But I'm worrying I'm too stupid to work at Target. :(
If you were placed in any and every department at Target, would you know how to do it? I just really hope I'm not going to get in trouble before I ever even get to my actual role. :(