I work for quite a large company contact centre and so collect contact details and do a privacy check when customers call through.
One particular customer today called, told me his full name for verification and when i said our company couldn't help with his very specific need, he advised he's a lawyer and he's going to write blogs about how terrible our company is because he pays us a lot of money, then told me he knows about the privacy Act because his wife is also a lawyer who specialises in privacy law, but regardless how he threw his toys and money around, we're unable to help with his new needs. Then said he was going to report me to our governing body, i was happy to give my full name because i know it won't amount to anything.
I'm currently thinking like he's the sort of person that goes into Burger King and demands a Big Mac.
The whole process left me feeling like this is pretty bloody unbecoming of a lawyer, and used his title and job position to put himself in a position of power for negotiation.
If this was any other interaction, i would try report him to the law society, but is this something that trumps our companies obligation to the Privacy Act? Is there something in his behaviour that could be reported or can lawyers effectively walk around threatening this and that because they're lawyers?
(I'm not sure if it also matters, but we don't otherwise record his occupation, he gave this to me on his own accord)
Throw away account sorry. And title should read Law society, spell check 🤦