u/Hot_Suit_2115

So I call archer to get update on my case. Remind yall I told yall about me getting a “Medicare waiver“ email from Keller and attached was a video made from archer showing me how to fill the waiver out. I filled it out the same day which was “JULY 2ND” let me remind u. so it’s been 20days since then. Since then I have contacted both Keller and archer for updates. Same rehearsed responses right. So I ask archer today wats the update on the “MEDICARE WAIVER“ and the lady put me on hold and comes back and says she doesn’t see a wavier on my file. She puts me on hold again to double check and says yes no wavier on file. Tells me to call Keller postman and get them to send them the waiver. So I call Keller and ask the person very specific questions and the person from Keller is damn near half retarded. Keller telling me that they have the wavier uploaded and that everything on file on their end that archer has access to the same files. So they tell me to call archer back to get them to check again. Now I’m mad as fuck because first of all why are both companies telling me to call the other, why aren’t they calling each other to figure out wth is going on. But anyway I call archer back and they still say the same thing. So I’m on their ass now. Archer say they are putting in a inquiry to see what’s going on and that I can call back next week for an update. I told them that this is very concerning and I made them give me a email so I could send in the Medicare waiver directly to them so they have it. THEY JUS CREATED A MONSTER NOW BECAUSE I AM ON THEM LIKE NEVER BEFORE!!! They sitting around playing and not even really in communication with each other frfr. From now on I’m not speaking to none of the first people who pick up the phone. I need to speak to the higher ups now.

Ever since the ones that got an email from archer on June 30th, has anybody other than those people got an email from archer yet. I am so frustrated with this. I am disappointed because it seems as if them telling all of us that payments would go out between “MAY-JULY” was a direct lie for a lot of us and it is an insult!!! I’m sick of the routine summarized responses that they give us when we call and ask for an update. In all actually KELLER & ARCHER WORK FOR US, not the other way around. Excuse my language but I am F word pissed. Keller postman has collected they 40% in my head and sent the rest to archer who will send us our part when ready. And I think that’s just wrong. Because no matter the lien resolutions keller postman is still getting their 40% so I would think they already took theirs out before sending the rest to archer. This is not fair that they will not tell us more than a “SCRIPTED” response to our question. This isn’t a class action lawsuit. They say every case is unique of in itself so why when we call they give ALL OF US the same response. Why can they not break down everything to a T? It has to be some kind of deadline for these Medicare/medicaid/lien people to have a decision by a certain time. Keller emailed me and told me I had to have the Medicare wavier signed by a certain time so why is it not the same for the lien people. It’s the 20th of July and I’m livid because it for sure looks like a lot of us will not be getting anything before August is here. It’s literally 10 days left and even if they send us the first email now we still would have to wait another 5-10 business days for the second email to give out bank info and then atleast 3days or more for our money to get here. This is totally not fair. I got my first Medicare lien mail at the end of MARCH. How in the H E double hockey sticks is my lien not solved yet. I’m really mad I can’t even express this enough.

Did anybody else get a email from KP with a downloadable Medicare waiver form for you to download and fill out and sign and send back? I got one on July 3rd. It was a form for medicare to waive repayment of any liens I’m guessing. before that came I had reached out to Archer and they told me they were attempting to get Medicare to accept around 900$ for the lien and that was like a week before I received the Medicare waiver email from KP.