Anyone else’s monthly pass showing $0 fare payment?
Is anyone else having this issue? I purchased a monthly pass via autorenew in June for July. But when I tap my card, rather than acknowledging I have a monthly pass till July 31, the machine shows that I have $23 in my account and I have paid $0.00 for my fare.
When I tap again within the transfer window, it shows a transfer and the time. On the website, it says fare payment $0 and the transfer window.
This would all be fine, however, I use STO to get home from work and I need to have a monthly pass loaded, so I can tape first on the STO bus and I don’t know if STO would acknowledge my monthly pass under these circumstances.
I phoned Presto and the person refused to acknowledge this was a problem saying I am not being charged so there is no issue. When I explained the STO concern they said that’s not their problem and they cannot help me. Eventually they said have a good day to force me off the phone.
Anyone else experiencing Schrödinger’s monthly pass? I don’t have it, so fare payment but I do have it so payment is $0.