Microsoft office 365- billing me but no access to the program
Hello, not sure where to go for help on this after exhausting the actual Microsoft support AIs that are unable to assist.
I started a business and purchases the Microsoft office 365 to use excel, word, and PowerPoint. I am still getting billed monthly, but I do not have access to the product. Any time I try to log in, it says I don’t have an active subscription with my account. I considered blocking the payments through my credit card, but unless Microsoft can verify who I am, I don’t want it to harm my credit by denied charges every month.
I’m not sure what to do, but I desperately need to access my excel files. If I cannot, it’ll be tiring to start over. If I have to- fine. But at then at the very least I need to be able to stop these bills every month so I can create a new profile.
Bear with me, I’m not super tech savvy. I’m just a small business and I’m not sure how to resolve this. Any guidance is appreciated! And please be kind haha I’m trying my best