u/Idk_anymore101

I have a Kotak acct and mailed them to deactivate all type of sms service of that acct. also told them multiple times not to call me and contact via mail only

Today i received a mail saying they will call me.

I cannot receive any calls or texts related to this on my phone for family reasons but no. Just pure tone deaf customer service.

This is not just them, i keep seeing this in Indian companies a lot

Just following blind corporate procedure.

Tell me, what’s the point of having human customer service agents who write emails if the interaction itself is not even customised? And just a pre planned thread of procedures instead?

Even a bot could’ve scanned my msg, ignored it, and followed the procedure.

Also, why is it so hard to disconnect sms banking. Like i don’t need an sms for every transaction. Why is that not a choice?

This particular feature of banking feels very 1975. Like if i wanted to know my transactions , id check the app. Don’t send me msgs constantly 😫

Currently I’m not earning. My family lives in Delhi.

My mom asked me to contribute to household income. This happened right after she slapped and punched me 15-20 times for something my brother did, but i didn’t tell her. (This event hasn’t affected our home, it’s an independent thing my brother did). She didn’t beat or hit my brother at all.

She asked me to contribute 20k. I’m looking for a job but at home i have to share a room w grandma, do household chores as i live 24/7 at home. Have to hear taunts and be controlled at everything i do. Often cry myself to sleep.

I wanted to know, if i were to live in Delhi, how much is basic minimum i will need? Is 20k enough?

If i have to contribute 20k towards home, and still face so much stuff that makes me wants to kms, id rather do extra work, earn more and live separately.

Originally i wanted to move out of Delhi and do remote job. But if i were to just stay, how much should i make?

Any good insight is welcome.

My childhood dream was to leave my abusive family and now the situation after what has happened (it happens monthly) needs it more than ever.

Edit: u guys who r from Delhi, or not, do you have any recommendations where i should move? I’m a muslim, but don’t wear burkha, dress modestly, introverted. Any relatively safe place you have in mind, pls share. (Under budget)