How does Amazon track their refund transactions? I’ve got AED 7000+ in the air that I cannot get back without an ARN from them. They say they don’t have one. What can I do?
Hey everyone, the title pretty much summarizes the post.
I’ve been going back and forth with Amazon for 2 weeks now trying to get the ARN for 2 refund transactions and all they’re providing me with a 12-digit RRN.
The financial institution (don’t know what’s the proper term, but it’s not a bank) through which I paid for the transaction requires the ARN to confirm the refund has been processed by Amazon, and will not deposit the money back into my account without it.
Amazon has already confirmed the refund has been processed but says they can only provide with a RRN which is a 12-digit number. The ARN is a 23-digit number. Their customer service refuses to connect me to the billing/payments department so that hinders the conversation even further.
If anyone here works or is familiar with the behind-the-scenes of how Amazon tracks their transactions, do they just not deal with ARN and suffice their tracking with RRN? I’ve got AED 7000+ in the air that I can not get back because one side says they don’t have an ARN, and the other says without the ARN, no cent is going back in your account.
I’m sure you can hear the frustration in this post. I’d REALLY appreciate some guidance.
Thank you.