Beware of Lock In
Obviously the strategies “lock” you in to autopilot because they happen through the app. That isn’t what I’m complaining about.
I want to transfer brokerages. This is generally a fairly straightforward process, and I figured it wouldn’t be problematic with autopilot. They know exactly what my allocation is in each strategy I’m invested in, they just need to reattribute those shares once my transfer completes.
They straight up refuse to do this. There’s nothing technically stopping them from supporting this. I don’t know if it’s just laziness or lack of care for their customers or what, but they straight refuse. Completely ridiculous.
Their suggestion was genuinely to liquidate my strategies, transfer the cash, and then reinvest in the same strategies. Great fucking idea, let’s just force our customers to take a massive tax hit so they can transfer brokerages. Left a pretty horrible taste in my mouth following what has generally been a good experience. Really disappointing.