u/ImaginationUnusual81

I’m doing customer research for a project for school around self-managed HOA operations.

For board members of self-managed HOAs:

1. What takes the most time?

2. Is vendor/contractor follow-up a real headache?

3. How do you handle meeting minutes and action items?

4. What made you avoid or fire a management company?

5. Would you pay for software that reduced vendor chasing, meeting admin, and board follow-up?

Trying to understand if this is a real problem or just a small annoyance.

Hi everyone,

I’m researching how volunteer HOA boards manage admin work — resident emails, complaints, violation letters, meeting minutes, vendor follow-up, and document questions.

I’m not selling anything. I’m trying to understand what tasks are most painful or repetitive for board members.

For anyone who serves or has served on an HOA board:

1. What takes the most time each week?

2. What gets dropped or forgotten most often?

3. How do you currently handle violation letters?

4. Would drafting support for resident replies or violation letters be useful if the board still approved everything before sending?

Thank you for any insight.