Be careful booking trains through Uber Trains
I booked a train to Euston return through Uber Trains. I collected the first ticket at the station without a problem, but the second one wouldn't collect. The machine gave me an error before departure, and the agent at the ticket office couldn't collect it either.
I phoned Uber Trains at 7:41, two minutes before my 7:43 departure (luckily my train was delayed anyway). The rep told me I'd tried to collect the ticket at 7:43, which is wrong, because I'd already tried at both the machine and the counter.
I sent her evidence, and she said there was nothing she could do. When I asked her to escalate, she put me on hold and the call was disconnected. Nobody called me back.
I’m so angry and these Omio agents are useless…..Uber/Omio have got to a point of refusing to give people tickets they have paid for now….anyone else has this issue?