What would you do
This is bulletpointed to make it as black and white without any emotion behind it as I have argued both sides of this in our office but want to get thoughts from the community.
We have a customer who is 10 minutes drive away.
They are part owned by Jeff… Jeff used to have both companies IT, Internet, the whole shebang with us.
Jeff then moved his main company to another IT and a different company for connectivity.
Jeff left one company with us to support his IT for 3 users of his smaller company.
Jeff sold his main company so we now just support IT for 3 users and this company now sublets an office space from the sold company.
3 weeks ago, they lost internet so we went and looked, a router reboot fixed this issue.
This week, same again. Internet has gone offline for them.
What would you do?
Go to site again to troubleshoot and pass to internet company to fix once we have troubleshooted?
Go to site, troubleshoot and try to resolve?
Tell them that this is unsupported by us?
Or anything else that you would do?
Sorry for the long post but I have too many conflicting ideas as someone who want to help the customer but also someone who want to make sure our Helpdesk and company is as efficient as we are selling out