This app customer service suckksssssss
I have been trying to make a new account but gcash wont let me because my old unverified account is on hold and most of the that i got from my email is "Thank you for raising this concern with us. Upon checking your GCash profile, we apologize but we are unable to view your mobile number's current status. Thus, we are unable to validate and process your request." And funny part is the old gcash account wont even let me verify my old account because my old school id is not valid and in that time our municipality national id is so slow in giving out valid national ids like intead of giving me a real person to talk they directed me to gigi which the worst AI assistant i habe ever experienced, and they wont let me have a OTP code which is stupid because they say they need a OTP code to validate my number on a new phone like thats very very stupid, not only i have my original email and number on me but they feel dumb and strict for not giving me a way to make a new account and the ticket is almost as useless like were even to use it like I rather go for paymaya or paypal at this point