u/Impressive_Wafer_853

Thank you to everyone who gave me so much feedback on my last post. I have some screenshots of the updates I made, although it is still a work in progress. Both resumes are the same; one just doesn't have the highlighted colors, so you can see the format more clearly with no distractions.

From the top: Changed my title to Support Specialist to branch out in my job search. I took the "10% increase in FCRs" from my summary because I wanted my achievement to have more impact. The summary is shorter; I was told that making/upgrading my cover letter will help my case more. Within the skill section, I changed the title, added another bullet to add more skills that aren't solely technical systems, and fixed the Title IV bullet for better readability.

For my Key Achievements, I wondered how the format would look if it had a section of its own. I will play with that and see if it's worth it or a waste of space.

I removed some bullets and structured sentences using outcome, scale, and task. For now, my question is: how should bullet points be arranged? I was told that it goes in a certain order: What you do at the job comes first, and then achievements.

Also, unsure what to do with the purple-highlighted sections. Trying to find good wording or even figure out how to keep it in the resume at all. For example, the very last purple bullet is customer service-based and has some nice tangible metrics; however, I want to stray away from customer service. Should it stay or go?

I would appreciate any feedback on my resume and which format is better. Both resumes are the same; the formatting is just different. I am also going to just explain my thought processes and the advice I have implemented, along with some questions I have. These are the types of jobs I am applying to: Data Entry, Verification Specialist, Document Review Specialist, Records Management Specialist, Chat & Email Support Specialist, and Quality Assurance Reviewer.

1. I removed the tables from my resume completely and listed my skills at the very top. I have heard that doing this is not only great for ATS but also for better readability overall. It tells what types of systems I used and gives more context to federal IV systems before you skim down to the job history, where it was all about Federal Student Aid and using those systems... But is that section too bulky due to me trying to spell out every system? If recruiters have no prior experience with FSA systems, wouldn't it be a waste to add it here? I kept it because it shows I can use different and complex systems, but I am not sure.

2. I wished that I had more metrics in my bullet points, but I didn't keep track of them as well as I should. (Hell, or even kept track of them.) I did have some accomplishments, such as becoming a chat helper/assistant. I try to list that more at the top. I tried to have each bullet point have a purpose at least. For example, the "Analyzed ISIR comment codes" bullet showed how I was able to problem-solve, how I was able to do my job. But I was told by my friends the wording is still lacking, and it still sounds very "I did this task." based.

So far, that's all the questions I have!