SolarEdge = Customer Service Nightmare
Hello all - I've been trying to get in touch with Solar Edge over the past couple of weeks, and it's been a nightmare. Call them on the phone, they tell you to use their online chat bot. Talk to the chat bot, they tell you to call them.
Calling them is bizzarro land. They walk you through a long series of nested "press 1 for this department" things -- but no matter what you press (and I tried them all!) -- all options lead to dead end, where they say they don't take calls on that topic. Then you try the AI bot -- and they send you back to the phone!
What's truly baffling is that all I'm trying to do is find a certified installer to fix a system. Should be incredibly easy, but somehow, I've been trying for weeks -- and meanwhile, my system is offline. I've been reading that the company is failing -- now I see why.
In the meantime, anyone know any certified installers in the Philly area willing to take this on?