We were in Delhi when our tour guide strongly recommended Grover and showed us photos of happy customers. I should have trusted my gut, because the place immediately felt like a tourist trap. They promised a bespoke suit in three days with time for alterations before my flight, so I arranged my schedule around coming back the morning I left India.
At the fitting, the suit barely buttoned and fit like something off the rack. They promised to fix it within a few hours and send it home with someone else in my group. When I finally received it, it was worse. I still can’t button it. The fabric/color didn’t match what I picked, the fused fabric is peeling, the pockets stick out, the stitching is loose, and the whole suit bunches at the seams.
They respond on WhatsApp mostly to say “call.” On the phone, they offered to replace it only if I come back to India. I live in the US, so that’s not a real solution.
Also worth noting: after this happened, I looked more closely at their reviews and noticed a lot of glowing ones appear to come from accounts with only one or two total reviews. Make of that what you will.
I’d avoid Grover, especially if you’re a tourist or leaving Delhi soon.