u/Inevitable-Heart-278

I’ve recently ordered and received my first custom stamp with a business logo. I was excited to use it but I’m disappointed in the product. The etching is so shallow that ink splotches show up on the impressions regardless of the ink pad I’m using.

Could that have been an issue with my design or is it a stamp defect? I submitted my artwork as a PNG file and wasn’t advised of any issue with it.