Am I Over reacting?
Alright I need to vent because I’m genuinely fired up and starting to wonder if I’m overreacting or just burnt out.
We’re open 9–4:30 Monday through Friday and 9–4 on Saturday. So anyone who works a normal 9–5 can’t even come in during the week unless they take time off. That leaves Saturday… or me having to ask them to burn their lunch hour, rush the whole process, and hopefully buy a car in 45 minutes — if they even show up.
I book three appointments for a Saturday. All three cancel or no-show. Somehow that becomes my problem. Often the classic “I bought privately” excuse comes up after I follow up with these leads. Half the time I feel like it just means “I went to another dealership whose hours actually worked for me.” Which I get. I don’t control other people’s schedules. But I’m still the one getting held accountable for it. I have asked for the hours to accommodate 9-5 leads and was told I am being selfish & need to work on time management by management.
Then on top of that, the leadership style is killing me. Criticism comes completely unstructured & very targeted at me — they go ape shit and then immediately hit me with “don’t take it personally.” Like yeah big man, that little line after you just unloaded your emotional baggage on me is definitely gonna make me not take it personally. My Gm has the leadership abilities of a walnut and it’s embarrassing for how long this guy’s been in the business.
They keep asking me what I think I need to do differently. I’ve held leadership roles in high-pressure environments (hockey & ROTC) before and not once did I ever dump unstructured criticism on people and hide behind “don’t take it personally.”
I’ve been reading Brian Tracy’s Psychology of Selling. First chapter he talks about how self-esteem is everything in sales. That hit me hard. I think that’s exactly my issue right now I just don’t feel supported.
What I actually need is to feel encouraged and backed by management that I know what I’m doing.
I like sales. I enjoy working with customers and I want to get better at this. But it’s exhausting being held responsible for shit I can only control so much no-shows, limited hours, & self esteem, while my confidence keeps getting chipped away.
Am I being unreasonable? Overreacting? Just burnt out? Or is this just normal dealership life? I feel like I haven’t gave the full picture either, but I’m just curious if i’m over reacting.
Would love honest takes from other salespeople, especially anyone who’s worked both small and bigger stores.