DB train ticket changed, what should I do?
Hello all,
Thank you in advance for your help! I am travelling to Germany this Thursday for my honeymoon with my husband.
We have several train travel tickets booked. Our very first journey is from Frankfurt(Main) Sud station, to Gengenbach, on Sun May 17th. I originally bought tickets that travel from Frankfurt(Main) Sud to Karlsruhe, a FLX train, and then we transfer onto an RE2 train that takes us from Karlsruhe to Gengenbach.
Via email I was informed this journey is not possible anymore. I was offered a change in itinerary, and so I changed to this journey: Frankfurt(Main) Sud to Frankfurt(Main) Hbf, a quick RE50 train. Then we transfer to an ICE 371 train from Frankfurt(Main) Hbf to Offenburg, and then transfer again to a RS1 train from Offenberg to Gengenbach.
The only problem seems to be is that my ticket type has not changed? The onus seems to be on me to somehow rectify this, but I am very confused as to how to do so.
I have two bwEINFACH 2nd Class tickets booked for this itinerary, but I know that this does not cover the new journey. How do I upgrade my ticket? I would cancel and rebook, but the new journey is already sold out. Please help me! 😞
Thank you so much!
UPDATE: I ended up cancelling my bwEINFACH ticket and rebooking a different journey (that departs one hour earlier from Frankfurt(Main) Sud, and does not include these darn FLX trains). Thank you all SO MUCH for your help, so looking forward to visiting your country! ❤️