u/Intelligent_Map7151

Hi everyone,

I realized I was leaving a lot of money on the table with guest upsells because timing matters more than people think.

If a guest is frustrated, upsells usually get ignored or can even hurt the experience.

So I built an AI system that only triggers upsells when guest sentiment is positive and conversion likelihood is high.

So far it’s adding around an extra $100/month per unit for us without hurting the guest experience or reviews.

• early check-in
• late checkout
• parking
• extensions
• add-ons

Curious if other operators are tracking upsell revenue per unit?