u/Intelligent_Neck_109

I am a temporary Portuguese residence permit holder and work as an offshore seafarer on rotational assignments.

Because my absences may exceed the normal allowed limits due solely to professional offshore work, I submitted a notification with supporting documents (company letter, contract, seaman’s book, etc.) to geral@aima.gov.pt, as I could not find any proper category in the AIMA contact form for this type of communication without an active process number.

My concerns are:

1. I do not know whether the general AIMA email is actually monitored for this purpose or whether my documents will be attached/logged to my immigration file.
2. Since I work on rotation and leave Portugal frequently, am I expected to notify AIMA every single time I depart / return?
3. Given how overloaded AIMA is, repeated notifications seem impractical and unlikely to be processed.
4. If anyone has notified AIMA in a similar situation, which contact form category / email / procedure did you use?

Has anyone in a similar situation (especially seafarers/offshore workers/frequent business travelers) dealt with this successfully?