AmazingTalker: Cancelled on an unreasonable mom
I joined amazing talker last week, and so far, have been super busy, working a full class load of 6-12 classes per evening, and taking home the whopping sum of $73 US Dollars during the past 7 days!
My first day on the platform, I made my prices extremely low in order to attract business and build rating etc. 50 Minute classes were set to the minimum of $2, and 25 minute classes were set to $1. My take home was like 69 cents for the 25 minutes and 1.60 for the 50 minute. This was a goodwill gesture, and my intention was to share my expertise with families in need while at the same time building my presence on the platform by finishing classes and getting good reviews.
A mom booked my trial class, and while I was teaching her kid, she booked like 100 classes at the $1 rate and scheduled them all for 5am and 4am in my timezone, and five days a week. I tried to communicate with her, and offered to honor the price agreed upon, but mentioned that I would be unable to teach English at 4/5 AM for the meager sum of one whole dollar on such a committed schedule. I was hoping to reach an agreement, like I could teach the kid during morning hours in Asia, or on weekends, but she was stubborn and seemed angry, claiming that she had already planned her child's full schedule, and this time was the only one available.
She is a piano teacher on the platform, and I even asked her if she would like to get up at 4am to teach piano for 7 yuan five days a week. I ended up cancelling every class she booked for the next four months, then blocked her so she cant book more. My understanding is they will refund her money, and she wont be able to revise her 5 star review she already posted.
Since then, I have raised prices a bit mainly to slow demand. I even offered customized rates for other parents at the low rate, but this parent had no consideration for my time and seemed only to want to take advantage of me. She could have gotten essentially a free ride; quality native speaker instruction for almost zero cost for her child, but instead she had to try and take advantage of my gesture of good will.
My question is this: When she complains to their trust and support team, will amazing talker reprimand me? I know I'm in the right in this issue; it's completely insane to think a person would commit to waking up at 4am for the next four months for next to zero compensation, and to get frustrated that they wouldn't accept this arrangement is telling of a high degree of shortsightedness, selfishness, or whatever you would call it.