I have filed a Consumer complaint against Tata Motors and Kropex Auto. The e-jagriti page says under scrutiny. I am receiving conflicting opinions on whether I have to go and submit physical copies first or do it only after the case is accepted. The amount is 25L so there is a fee of 1000 which I guess I need to pay when i submit the physical copy
It's been a month since I've been fighting for a car I bought
It all started on 16 April - I go to my dealer (Kropex Auto) to get my vehicle. The vehicle starts making weird noises once I start the ac. As per the dealer this is common in every car and more so in sierra so I should take the delivery. I fought back and eventually managed to push them to get it checked before the delivery. It took them 11 days to come back and inform that a nut had gone loose due to engine heating - I fought as this seemed to be too trivial of a reason for them to take 11 days - but couldn't manage to achieve anything
After 10 days of fighting I lost hope and went to take the delivery
The rest is there in the linkedin post attached
I still don't know what's being done to my car at the service center. The SC team states that tata motors is handling the case and I should ask them. Tata motors does not give any answers
Don't buy the Tata Sierra till these issues get resolved is my humble opinion
Edit 1: The PDI was done - but surprisingly couldn't catch these issues then