Better CV reviews from someone trying to get out of help desk
I’ve been in help desk for a while and finally started applying to other roles, but my resume was honestly a mess. Too many ticket numbers, random tools, and not enough “this is what I actually solved.”
I tried BetterCV after looking up a few BetterCV reviews, mostly because I needed to rebuild the resume from scratch instead of just changing the font and pretending I fixed it.
What helped most was turning basic help desk tasks into clearer bullet points. Stuff like user support, troubleshooting, ticket volume, escalations, documentation, and system access actually started to look like real experience instead of a list of chores.
The ATS check was useful too. I had some weird formatting from an old template, and apparently that can mess with resume scanners.
Not saying BetterCV is some golden ticket out of help desk, sadly capitalism remains undefeated. But it did make my resume look cleaner and more serious.
Anyone here used resume builders while trying to move from help desk into sysadmin, analyst, or IT support roles?