I keep seeing €17 per failed delivery cited everywhere: carrier decks, industry reports, consultant benchmarks. Nobody shows how they got there and if it's actually verified on the field.
I tried to build the model myself from first principles: driver time, fuel, route disruption on subsequent stops, customer support contact rate. Came out at €15.30 for urban B2C redelivery in Europe, which is close enough to the €17 to feel plausible.
But I'm building this theoretically. Curious whether anyone actually measures this operationally: does anyone track it? Per event, estimate it from aggregate data, or just use an industry benchmark and move on?