Best way to use AI for user guides, UAT support, and user training after development?
we just finished the dev phase of an internal enterprise system, and now we’re entering the usual handover stage: creating user guides, SOPs, training materials, and supporting UAT/business users.
Traditionally we would:
- Write detailed user guide documents
- Create screenshots/manual flows
- Conduct training sessions
- Answer repeated questions during UAT/go-live
I’m wondering how teams are using AI to speed this up or even replace parts of this process.
Some ideas I’m thinking about:
- Auto-generating user guides from requirements/screens/recordings
- Using AI to summarize flows into SOPs
- Building an internal chatbot so users can ask questions instead of reading huge PDFs
- AI-generated walkthroughs/training materials
- Recording UAT sessions and converting them into knowledge docs
Questions:
- Which parts we can use AI for this stage?
- Any practical workflow/methodology you recommend?
- Is chatbot-style support actually effective for enterprise users?
- What tools/ AI are people using for this?
Main limitation:
My company only allows Microsoft Copilot 365 currently, so options feel pretty limited compared to using external AI tools/platforms.
Would love to hear real experiences, best practices, or architectures that worked for your team.