u/Junc10

Unable to login, cannot verify phone number

I've signed up to Alibaba with 3 different emails, it allows me to sign up, login and then when I add something to cart it says We've temporarily locked your account to keep it secure. Verify your identity to regain access.

I've tried 3 different Australian mobile numbers and they all come back with We couldn't verify your phone number for security reasons. Please enter a different number.

I can't contact support as it just sends me through this loop again... I've tried on my home wifi and mobile network. How can I fix this?

reddit.com
u/Junc10 — 4 days ago