u/Jusjus09

My ID photo is over 10 years old and I was 100 pounds heavier in that photo as compared to now. Prolific asked me to verify and I failed. I had also just gotten a haircut that day that was pretty different from what was in the original ID photo. But I'm the same damn person. I've been locked out of my account for over a week now. I've been back and forth with support (they take forever to answer) and they have "reset" my account twice now. But nothing has changed. I've tried logging in and out, opening in incognito, clicking all the navigation menu buttons, nothing works. I just keep getting sent back to the screen in the photo.

Any other tips with trying to get support to help??