u/KRFM83

Dear Oklahoma Tax Commission,

Hi, I recently had to use the OkTap system to pay off a few years of taxes and had the worst online payment experience ever. Why? Let me break it down for you.

1. I clicked "I Want to Make a Payment". Then I was routed to a new page that isolated the same list of "I Want to..." questions. So I click "I Want to Make a Payment" again.
2. I had to enter details of the transaction on 4 separate pages.
   - The first page was personal details, and do you have a voucher?
   - The second, what year?
   - The third, how much are you paying?
   - The fourth, enter the same information from page one, excluding your SSN, including your address, and also your payment information.
   -- With Payment information, I can say, "Yes, please save my payment info for an easier process next time. Guess what doesn't work?! Saving my payment information.
3. Called to confirm my Tax & Lien fees; however, I am confident I only received the tax amount.

This makes it confusing and frustrating for people to pay their taxes. I should be able to log in to pay my taxes, and it should function the same way it does to pay my water bill.

#oklahomataxes
#oklahomataxcommission
#oktap
#taxes
#websiteexperience
#payingonline