Voip on Smartphone
Hello all, I hope this finds you well.
To make a long story short, I work at a company that has a call center and the CEO wants to expand it so that agents can work from home on their mobile phones(I think this is a horrible idea).
I wanted to know how possible this is given our tech stack and what implementation would look like? Need some advice to see if this is feasible haha.
---TECH STACK---
ViciDial as SIP Dialer through Asterisk Server
We use multiple in house web-tools (CrowdCollect, Webfin and more)
I know that Softphones exist but with our tech stack and the nature of the call center, I think this is a bad idea and not worth it.
thoughts?
EDIT - I did not see the rule about not asking for reccomendations for businesses so my apologies in advance haha. I more need advice for myself just to be sure this is actually a bad idea and not just me being picky.